Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

CIO Summit: Parmelia Hilton, Perth 16th May 2017

CIO Summit 2017, Perth, Australia

Chief Information Officers (CIOs), now play a more important role than ever in business as the digital future unfolds. The CIO Summits are described as Australia’s principal gathering of IT leaders. The next scheduled summit will be a full day event that will take place on the 16th of May, 2017, at the Parmelia Hilton in Perth.

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Schools Plus Creates Crowdfunding Platform for Disadvantaged Schools

Schools Plus Crowdfunding for Australia Education

A 2012 survey from the Programme for International Student Assessment (PISA) found an achievement gap equivalent to two and a half years of schooling between the most socioeconomically advantaged and disadvantaged schools. More and more students are failing to meet the minimum standards, and over the past decade, performance in math and reading has dropped significantly.

While many disadvantaged schools are in need of assistance, research from Leading Learning in Education and Philanthropy (LLEAP) has found that many schools have neither the network to seek support nor the right tax status to receive donations, making them ill-suited for philanthropic funding. Without knowing what schools want and lacking the proper relationship with the schools, donors find it difficult to make donations, especially when they are not tax-deductible.

Schools Plus was established to bridge the gap between schools and donors. Fundraise Yourself, the organization's crowdfunding platform, is the only one of its kind to offer a tax deduction for donations. The donations allow schools to provide students in need with extra support, activities, and equipment.

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Internet of Things Helps Sydney Go Green

Internet of Things (IoT) for Sydney to Go Green

The city of Sydney is deploying the Internet of Things (IoT) to become more green by way of a public access open data network. The network comes as a collaboration between the University of Technology Sydney (UTS) and local startup Meshed.

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CIOs Unite at the CIO Forum: The PARKROYAL Darling Harbour, Sydney 14-15 March, 2017

CIO Forum 2017

Chief Information Officers (CIO) now play a more important role than ever in business as the digital future unfolds. That is why this year's CIO Forum is delivered for and designed by Australia's most senior CIOs. It will take place from the 14th to the 15th of March, 2017, at the PARKROYAL Darling Harbour in Sydney.

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One Man’s Plan to Help Homeless People in Australia

Sleepbus

105,000 Australians are homeless on any given night. In 1993, Simon Rowe was one of them. Now, Rowe has launched a project that he hopes will eventually provide a place to sleep to over 6,000 homeless people per night. His passion project is called Sleepbus, which will provide thousands of Australians with private temporary living spaces. To fund Sleepbus, Rowe set up a GoFundMe page to raise enough money to get a pilot program started. In a little over three months, Rowe's campaign made enough money from donations to fund not one, but two charter busses to be converted into Sleep Busses.

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The Australian Cyber Security Centre Conference Coming to Canberra, 14-16 March, 2017

Australian Cyber Security Centre Conference

Cyber security narrative has rapidly been thrust onto the world's technology stage over the past several months with the increase of hacking, ransomware, cyber sabotage, phishing and other predatory characters.

A very timely opportunity is coming soon to learn all about the current state of cyber security (CS), its trends, tools and much more at the Australian Cyber Security Centre (ACSC) conference to be held 14-16 March, 2017 in Canberra. Leading experts from Australia and around the globe will present prevalent information pertaining to threats, mitigations and advances in cyber security.

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Australian Government Invests in Digital Future

Digital Technology Future in Australia

The digital age is here. Tech giants like Google and IBM are developing artificial intelligence. Every month it seems, the newest gadget is unveiled that will revolutionise the way we live our lives. All of this progress is changing the way that Australians work; and new apps and technology make the work a much smaller, more connected community.

Australia's plan to maintain competitiveness in the global economy, the National Innovation and Science Agenda, received a boost of $1.1 billion aimed at adoption and implementation of cloud computing among other technologies.

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Money for Jam Helps Older Women at Risk for Poverty

Per Capita

Money for Jam is a program created by the Centre for Applied Policy in Positive Ageing (CAPPA) that was inspired by a woman on the age of pension named Paulina, who boosted her Government allowance by offering gardening services to her neighbours. Gardening improved her emotional well-being, and it gave her enough money to be able to buy jam for her morning toast instead of the usual margarine.

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Online Guide Launched for Indigenous Organisations

AskRIGHT

Not for profit AskRIGHT has recently launched a series of free online guides that lists funders of indigenous causes in Australia. The resource lists both Australian and international companies and foundations that publicly support indigenous causes and their fundraising efforts.

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Turnbull Appoints New Tech Leaders, Invests in Cyber Security

Australian Government Focus on Cyber Security & IT Innovation

Prime Minister Malcolm Turnbull has selected his ministry for the new parliamentary term, including several changes, notably technology positions in innovation and cyber security. These changes are highlighted by the inception of the cyber security minister position, filled by Dan Tehan of the Liberal Party of Australia.

Tehan, along with a cyber ambassador and head cyber security adviser Alastair MacGibbon, will work to further the country's $A240m cyber security plan that was unveiled this April.

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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms