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Asia Pacific Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

4 Signs it is Time to Invest in an IT Help Desk

Time to Invest in an IT Help Desk

Most companies start off small, using manual processes to complete tasks due to budget and resource restrictions. But as an organisation expands, there comes a time when this simply is not enough and automation becomes a strategic necessity. It is at this point that business leaders should invest in IT help desks. Below is a list of signs that it is time for your company to deploy an IT help desk:

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7 Ways AI is Transforming Healthcare

AI in healthcare

Artificial Intelligence (AI) is growing faster than ever before and is bringing new solutions to healthcare. This rising industry has created many opportunities for the betterment of medical treatments through the use of various technologies and equipment that can sense, understand, function and learn new things. These new capabilities allow AI to perform specialised medical and administrative tasks in the many divisions of healthcare. According to the World Health Organisation, by 2035, there will be a shortage of 12.9 million medical professionals internationally. AI can respond to the increasing demand by making up for some tasks where staff members are lacking. Listed below are seven ways in which healthcare is being reformed by AI:

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4 Ways You Can Use Shadow IT to Your Advantage

Benefits of Shadow IT

Even though shadow IT (or rogue IT) has wreaked havoc on organisational order, it is an unavoidable trend that IT departments must get ahead of and use to their advantage. Listed below are several ways that leaders can utilise to make the most of the current situation:

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5 Tips for Excellent Healthcare Customer Service

Excellent Healthcare Customer Service

While the core elements of excellent customer service are generally always the same, there are stark differences in the way it is managed within the healthcare industry and outside of it. Customers typically do not want to visit their medical practitioner or the hospital, but when they have no choice but to do so, their nerves can quickly be worked into a frenzy. Consequently, healthcare entities should go the extra mile in providing their patients with exceptional customer service. Below is a list of 5 tips that can enhance customer service strategies among healthcare entities:

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4 Cybersecurity Trends to Watch in 2018

2018 Cybersecurity Trends

In spite of the growing cybersecurity awareness across most organisations, 2017 presented us with some of the worst international cyber attacks to date, affecting even some of the greatest corporations. Consequently, it is expected that CIOs and security professionals alike will begin to proactively develop more reformed approaches to cybersecurity within their organisations. Below is a list of some of the predicted security trends for 2018:

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Australia Passes Notifiable Data Breaches Act

Australia Notifiable Data Breaches Act

In mid-February of 2017, the Australian Government passed the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB). This act, effective as of 22 February, 2018, establishes an obligatory data breach notification process on the national level. It functions as an amendment to the pre-existing Privacy Act 1988, and means that all organisations covered by this act also fall under the new NDB Amendment and must comply with its rules.

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6 Features of an Outstanding Help Desk

Best Help Desk Features

As a service provider, you use your help desk to assist end users with their problems. However, if the software you deploy lacks vital features, it will become quite difficult for you to keep your customers satisfied. Below is a list of components that will make your help desk software and systems outstanding:

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Australia to Introduce Decryption Laws

Austalia Cybersecurity Secure Messaging Laws

By the end of 2017, the Australian federal government will propose new legislation that will force the hand of technology giants. These laws will oblige companies like Facebook and Apple to decrypt messages that are sent or received by suspected criminals, drug traffickers, pedophile rings and terrorists upon the request of law enforcement agencies. The government will also have the ability to monitor devices and networks.

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6 Key Benefits of a Knowledge Management System (KMS)

Benefits of Knowledge Management Software

Knowledge Management Systems (KMS) are information systems used by businesses to share, store, regulate and maintain organisational knowledge. They are used to assist employees in retrieving, understanding and implementing the stored information. Users can also input their own knowledge to enable colleagues in the organisation to benefit from it. This helps in building effective work teams and creating more productive and efficient organisations.

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Are Australian Youth Falling Behind in Tech?

Australia Youth Technology Education

In this digital age, young Australians need to be able to keep up with ever changing technological developments. The IT sector is in constant growth and demands that ore people join the tech industry. However, some factors have succeeded in making the youth fall behind. Although millennials today are heavily dependent on IT, the skills of most do not go beyond the use of social media for entertainment and search engines for educational research. In fact, while youth spend hours traveling through cyberspace, they are unaware of how this invaluable resource can be leveraged beyond the limitations of the superficial scope.

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