Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

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90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity

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80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

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85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

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70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

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80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

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70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

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70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

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70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Cloud Software Asia Pacific Regional Data Flags

All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA

Service Management Suite

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knowledgemanager

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Givadifference

Increased Data Security

All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA

Giva utilizes servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.

Increased Data Security

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customisable Without Programming or Consultants

Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Top 100 Law Firm Builds a Business Case to Replace FrontRange HEAT with Giva Cloud Computing

Important Questions to Ask When Negotiating Software License Agreements

Presentation on Patient Safety: Achieving A New Standard for Care (Institute of Medicine Committee on Data Standards for Patient Safety November, 2003)

How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?

The Joint Commission - Patient Safety

Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs

First Call Resolution Calculator Excel Tool

Blog

Mar 15, 2019 - Increase Your ROI by Using Agile Customer Service Software

In most businesses, customer service (CS) has long been considered a cost centre, or a department which provides no direct profit to organisations. Read more

Mar 1, 2019 - Upcoming Healthcare IT Summits in Australia for 2019

The spread of healthcare technology in Australia is quite evident. Read more

Feb 7, 2019 - Upcoming Cyber Security Events in Australia for 2019

2018 was an eventful year for cyber security in Australia. Read more