Help Desk & Customer Service Cloud Hosted Software | Giva

The Giva Difference: Deploy in Days/Train in 1 Hour; Robust, Fast & Painless Reporting for Higher Quality Decision Making; Highly Customizable Without Programming or Consultants

Read Case Study

90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity

Read Case Study

80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase in number of calls logged

Read Case Study

85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours per month of report preparation

Read Case Study

70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics

Read Case Study

80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs

Read Case Study

70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports

Read Case Study

70% decrease in call time due to intuitive design
70% increase in effectiveness working with the development team
70% increase in number of calls captured due to intuitive design

Read Case Study

70% increase in productivity by using Giva dashboards/reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running

Cloud Software Asia Pacific Regional Data Flags

All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA

Service Management Suite

customerservice

knowledgemanager

the

Givadifference

Increased Data Security

All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA

Giva utilizes servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.

Increased Data Security

Deploy in Days/Train in 1 Hour

Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva Deploy in Days/Train in One Hour Video

Giva Robust, Fast & Painless Reporting for Higher Quality Decision Making Video

Robust, Fast & Painless Reporting for Higher Quality Decision Making

Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.

Highly Customisable Without Programming or Consultants

Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva Highly Customizable Without Programming or Consultants Video

Featured Whitepapers

Quiet Conquest - The ITIL Entrance Into American Healthcare

The JCAHO Patient Safety Event - Taxonomy: A Standardized Terminology and Classification Schema for Near Misses and Adverse Events

Help Desk Staffing Models - Simple Analysis Can Save You Money

Health Information Privacy

Sample Service Level Agreement (SLA)

How Can IT Infrastructure Library (ITIL) Improve Information Security

How to Inspire the Mind of a Company Leader

Blog

Feb 7, 2019 - Upcoming Cyber Security Events in Australia for 2019

2018 was an eventful year for cyber security in Australia. Read more

Jan 18, 2019 - 4 Effective Ways to Balance Data Security and Customer Service

Customer service (CS) and data security are two equally important aspects of any successful organisation. Read more

Dec 28, 2018 - How Design Thinking Can Be Adopted in Healthcare Security

Most companies have come to terms with the importance of cyber security. Read more