Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customisable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Centre applications architected for the cloud
All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA
Client Success
- 90% reduction in the time required to configure/customise Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
Our Service Management Suite
IT Help Desk
Customer Service
Service Desk
IT Change Management
Knowledge Management
Asset Management
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customisable
Highly customisable without programming or consultants
Featured Whitepapers
Blog
Jun 5, 2019 - 3 Reasons Why ITSM Initiatives Fail
IT service management (ITSM) is the cornerstone of productivity and organisational management. Read more
Apr 11, 2019 - How to Improve Your Business's Digital Transformation
The increasing demand for digital transformations across all sectors has made it extremely difficult for organisations to continue to follow traditional business strategies. Read more
Mar 15, 2019 - Increase Your ROI by Using Agile Customer Service Software
In most businesses, customer service (CS) has long been considered a cost centre, or a department which provides no direct profit to organisations. Read more