All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA
Service Management Suite
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All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA
Giva utilizes servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.
Deploy in Days/Train in 1 Hour
Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
Robust, Fast & Painless Reporting for Higher Quality Decision Making
Giva's robust, fast and painless reporting/analytics/KPIs measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision making.
Highly Customisable Without Programming or Consultants
Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Featured Whitepapers
Blog
Jul 10, 2018 - 4 Significant Benefits of Transitioning to the Cloud (Westpac Case Study)
Cloud computing has reached every industry and educating people has made the idea of cloud storage more feasible in the minds of the general public. Read more
May 31, 2018 - 3 Things You Should Expect From Your IT Help Desk
There are certain things, typically mentioned in SLAs, that a customer should receive as integral components of their IT help desk purchase. Read more
Apr 19, 2018 - 4 Signs it is Time to Invest in an IT Help Desk
Most companies start off small, using manual processes to complete tasks due to budget and resource restrictions. Read more
