Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customisable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
American Museum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

3 Reasons Why ITSM Initiatives Fail
Jun 5, 2019 - 3 Reasons Why ITSM Initiatives Fail
3 Reasons Why ITSM Initiatives Fail
IT service management (ITSM) is the cornerstone of productivity and organisational management. Read more
How to Improve Your Businesss Digital Transformation
Apr 11, 2019 - How to Improve Your Business's Digital Transformation
How to Improve Your Businesss Digital Transformation
The increasing demand for digital transformations across all sectors has made it extremely difficult for organisations to continue to follow traditional business strategies. Read more
Increase Your ROI by Using Agile Customer Service Software
Mar 15, 2019 - Increase Your ROI by Using Agile Customer Service Software
Increase Your ROI by Using Agile Customer Service Software
In most businesses, customer service (CS) has long been considered a cost centre, or a department which provides no direct profit to organisations. Read more