The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customisable without programming or consultants
All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA
Client Success
- 90% reduction in configure/customise time
- 50% lower TCO over a three year period
- 40% increase in IT productivity
- 80% productivity increase with dashboards
- 60% increase in meeting SLAs
- 45% increase in number of calls logged
- 85% easier to get up and running on Giva
- 50% decrease in time required to open cases
- Eliminated 24 hours per month of report preparation
- 70% lower TCO over a three year period
- 70% increase in IT productivity
- 65% increase in first call resolution metrics
- 80% increase in capturing calls
- 70% increase in support team productivity
- 60% increase in meeting SLAs
- 70% increase in customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness working with the development team
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards/reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running
Our Service Management Suite
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customisable
Highly customisable without programming or consultants
Featured Whitepapers
Blog
Jun 5, 2019 - 3 Reasons Why ITSM Initiatives Fail
IT service management (ITSM) is the cornerstone of productivity and organisational management. Read more
Apr 11, 2019 - How to Improve Your Business's Digital Transformation
The increasing demand for digital transformations across all sectors has made it extremely difficult for organisations to continue to follow traditional business strategies. Read more
Mar 15, 2019 - Increase Your ROI by Using Agile Customer Service Software
In most businesses, customer service (CS) has long been considered a cost centre, or a department which provides no direct profit to organisations. Read more
