How is Giva Different?
Founded in 1999, Giva was among the first to provide a suite of applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Giva's Asia-Pacific Cloud Infrastructure
- All cloud servers physically located in Sydney & Singapore with Amazon Web Services
- Redundancy and disaster recovery to Singapore
- All data stored only in Sydney & Singapore
- No back-ups or copies of data stored in USA
- High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region
- Customers can securely download data anytime
- Increased security—data remains in the region
In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.
Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where it is being used, which not only helps maintain very high application responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.
Security Certifications
- Payment Card Industry (PCI) Data Security Standard (DSS)
- Information Security Registered Assessors Program (IRAP)- Australia
- Multi-Tier Cloud Security (MTCS) - Singapore
- Service Organisation Controls 1 (SOC 1), Type II report
- Service Organisation Controls 2 (SOC 2), Type II report
- Service Organisation Controls 3 (SOC 3) report
- ISO 9001:2008
- ISO 27001
- ISO/IEC 27018
- NIST 800-171
Santé Health Systems
80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase number of calls logged
Miles & Stockbridge
70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics
Saint Elizabeth Health Care
90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity
EDIMS
85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours/month of report preparation
Gordon & Rees LLP
80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs
Lewis Roca Rothgerber LLP
70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports
LifePics
70% decrease in call time due to intuitive design
70% increase in effectiveness working with development
70% increase in number of calls captured
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