Help Desk in the Cloud

Giva earned a 4.9 rating (out of 5) of independent customer reviews.

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.giva.net
Help Desk Software Dashboard
Intuitive Dashboard
Help Desk Software Dashboard
Ticket Creation Made Simple
Help Desk Software Dashboard
Robust, Fast & Painless Reports
Help Desk Software Dashboard
Set Up Quickly
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Client Success

MetroHealth System
"Giva is easy to learn, quickly create service requests and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Mike Norman, Director at MetroHealth
  • Reduced initial contact time by 45% and increased first call resolution by 40% with Giva's intuitive case workflow and knowledge base
  • Increased customer satisfaction by 45% since calls are shorter and the right answers are provided on the first interaction
  • Reduced case volume by 35% due to using Giva's customer self-help portal

Problems Giva Solves

  • Agents "reinventing the wheel" with each new call
  • Customers opening unnecessary tickets
  • Agents feeling disorganised and overwhelmed
  • Too many tickets with no priority
  • Long resolution times
  • No way to measure customer satisfaction and how Agents are performing

Rich Dashboard with colorful charts/metrics

Real-time monitoring of all activity so every customer request is addressed without exception. Nothing is ever overlooked.

Help desk software dashboard

Features & Benefits

Robust, fast, and painless reporting for higher-quality decision making.
Quickly measure customer satisfaction, responsiveness and team productivity.
Deploy in days, train in 1 hour.
The Apple MAC of help desk. Intuitive and easy to use.
Focus, prioritise and address the most urgent matters.
Service level agreements with respond and resolve goals can be applied to tickets and tracked on dashboards and reports.
All conversations in one place — Email, Call, Chat.
Conversations are centralised and easily shared with all Agents.
Automated rules and workflows.
Agent productivity is increased by eliminating manual tasks.
Branded self-service portal and knowledge base.
Reduce calls and provide 24 x 7 support at no cost.

Report Screenshots

Giva is HIPAA Compliant

  • Giva makes HIPAA compliance very easy for our customers since the data centre, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
  • Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
  • Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
  • Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
  • A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilised for anomaly detection and forensic analysis.
  • Giva's HIPAA-compliant security policies go beyond basic data centre compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
  • All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.

Access Giva Anywhere — Mobile, Tablet, & Desktop

You get an intuitive experience with little training required.

Mobile customer service software