"Selecting Giva was an excellent choice for Santé Health Systems. Compared with Ivanti® ITSM Help Desk, Giva is more intuitive, easier and faster to customise, more functional, and has outstanding reports and dashboards."
- Juan Carlo Muro, IT Director, Santé Health Systems
When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
50% increase in productivity by using Giva's integrated custom forms
40% increase in productivity of IT personnel traveling between 16 sites
"We carefully evaluated other products, but concluded that Giva eHelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
- David Strumpf, Chief Technology Officer, Russell Reynolds Associates
When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the Giva Service Management Suite provided Russell Reynolds Associates with:
A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia
Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
Worldwide implementation in six days
Tools to rapidly resolve problems at Level 1
100% uptime using Giva 24 x 7 x 365 with the Giva On Demand Software™ option