The ITIL® (IT Infrastructure Library®) compliant Cloud Giva eChangeManager™ is intuitive and easy-to-use and can be deployed in just days and requires only one hour of training.
Giva's robust, fast and painless reporting quickly measures IT team productivity resulting in faster and higher quality IT change management decision-making.
Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Cloud Software Asia Pacific Regional Data Flags All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA


Cloud Change Management Software Case Studies


Westway Group, Inc. Logo
  • 70% decrease in labor costs by tracking IT changes with Giva
  • 80% decrease in IT auditing costs estimated for next year's public accounting firm audit
  • Significantly increased IT infrastructure uptime
  • Real-time Trend Reports, Dashboards, Charts, and Metrics, which enable visibility of all global Requests for Change
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
Miles & Stockbridge P.C. Logo
  • 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
  • 70% increase in IT productivity in using the dashboards and real-time reports
  • 70% decrease in number of tickets that remain open from day-to-day
  • 65% increase in first call resolution metrics
Saint Elizabeth Health Care Logo
  • 90% reduction in the time required to configure/customise Giva
  • 50% lower TCO (total cost of ownership) over a three year period
  • 100% application uptime using Giva nearly 24x7
  • 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
  • 30% increase in productivity by using Giva dashboards and reports
  • Eliminated 24 hours/month of work to prepare reports
  • 50% decrease in time required to open cases
  • 50% easier to navigate and search Giva
  • 100% faster application responsive/speed
Gordon & Rees LLP Logo
  • 80% increase in capturing after hours & weekend calls due to anytime/anywhere access & Giva's intuitive design
  • 70% increase in support issue management productivity from using the Giva dashboard & real-time reports
  • 60% increase in meeting Service Level Agreements (SLAs)
  • 50% increase in the number of calls being logged
Lewis Roca Rothgerber LLP Logo
  • 70% increase in attorney and staff customer satisfaction with IT
  • 70% increase in overall IT productivity
  • Eliminated 8 hours per week generating reports
  • 80% increase in information quality in reports/metrics/KPIs
  • 70% increase in meeting service level agreements
  • 80% easier to use knowledge base for trouble shooting
Patient Care Technology Systems Logo
  • An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
  • Multiple service desks for its internal IT help desk and customer service organizations
  • One-week deployment for a geographically dispersed workforce
  • Rapid ROI
Russell Reynolds Associates Logo
  • A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia
  • Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
  • Worldwide implementation in six days
Schulte Roth & Zabel LLP Logo
  • 60 percent higher ROI than competing help desk software applications
  • Tools to maintain an 80 percent first call resolution rate
  • An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
  • 100 percent uptime using the Giva Web-based help desk solution 24 hours/day
Sills Cummis & Gross P.C. Logo
  • Resulted in a 35% decrease in labor hours required to generate monthly and ad hoc reports
  • Resulted in a significant increase in attorney satisfaction with the IT department
  • Provided Trend Reports, Dashboards, Charts, and Metrics, which enabled quick action to keep attorneys productive
  • Provided an intuitive design that reduced IT training and administration costs
The William and Flora Hewlett Foundation Logo
  • Decreased average time to close service requests by 40 percent
  • Increased first call resolution by 45 percent
  • Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments
  • Decreased call volume with employee accessible Internet portal knowledge base
Willams Lea Logo
  • A feature-rich, intuitive Web-native help desk application that allowed Williams Lea professionals to get up to speed with only one hour of training
  • Real-time reports that quickly measure service level metrics
  • High ROI through process automation
  • 100 percent uptime using Giva help desk software
  • First-class continuous product enhancements
Thacher Proffitt & Wood LLP Logo
  • Higher ROI over a two-year period verses purchasing and internally hosting a help desk application
  • Lower TCO by outsourcing non strategic applications
  • Significantly increased employee satisfaction with the help desk
  • 100 percent uptime using Giva 24x7
  • An additional layer of disaster protection and IT business continuity with third-party hosting
Stroock & Stroock & Lavan Logo
  • Increased attorney satisfaction with IT support. Stroock maintains a 4.7 customer satisfaction rating by attorneys out of possible 5.0
  • One week firm-wide deployment
  • High ROI
  • Significant financial and personnel resources savings
  • Tools to solve problems at level 1
  • Lower leased line WAN costs
Epstein Becker & Green, P.C. Logo
  • A total cost of ownership less than one-third the projected TCO of other help desk software solutions EB&G considered
  • One-week deployment with no impact on EB&G infrastructure
  • Integrated, highly customisable, and easy-to-use reports
  • A centralized help desk for all domestic offices
Art.com Logo
  • One week set-up, customisation, and deployment
  • Self-service employee Web portal to log service requests
  • Easy-to-learn solution that allowed Art.com IT professionals to get up to speed quickly
  • Enterprise-class features and functionality at a significantly lower total cost of ownership
  • 100 percent uptime without any problems


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