e
change
manager

The ITIL® (IT Infrastructure Library®) compliant Cloud Giva eChangeManager™ is intuitive and easy-to-use and can be deployed in just days and requires only one hour of training.
Giva's robust, fast and painless reporting quickly measures IT team productivity resulting in faster and higher quality IT change management decision-making.
Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Cloud Software Asia Pacific Regional Data Flags
All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA

 

Giva's Asia-Pacific Cloud Infrastructure
Asia Pacific Cloud Local Data
  • All cloud servers physically located in Sydney & Singapore with Amazon Web Services
  • Redundancy and disaster recovery to Singapore
  • All data stored only in Sydney & Singapore
  • No back-ups or copies of data stored in USA
  • High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region
  • Customers can securely download data anytime
  • Increased security—data remains in the region
 

In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.

Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where it is being used, which not only helps maintain very high application responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.

 

Security Certifications

  • Payment Card Industry (PCI) Data Security Standard (DSS)
  • Information Security Registered Assessors Program (IRAP)- Australia
  • Multi-Tier Cloud Security (MTCS) - Singapore
  • Service Organisation Controls 1 (SOC 1), Type II report
  • Service Organisation Controls 2 (SOC 2), Type II report
  • Service Organisation Controls 3 (SOC 3) report
  • ISO 9001:2008
  • ISO 27001
  • ISO/IEC 27018
  • NIST 800-171

 

Creating, Approving, Implementing, and Closing RFCs

Take a tour of the standalone eChangeManager workflow and notifications.

Reporting on RFCs

Customizing RFC Layout

 

Giva eChangeManager Features

  • Centralized IT change schedule
  • Best practises and IT Infrastructure Library (ITIL) compliant work flow process for routing IT changes
  • Customisable fields, screens, options, and business rules engines
  • Option to expedite routine changes
  • File attachments can be stored and linked to change records
  • Automatically notifies Change Manager and Change Advisory Board according to rules
  • Notifications to users via pager, email, cell phone, or PDA
  • Thirteen pre-defined, customizable reports offer easy access to IT change-related information
  • Seamless integration with Giva eHelpDesk™
  • ITIL-compliant

 

Benefits

A 100 percent Web-native, ITIL-compliant change management solution, Giva eChangeManager:

  • Automates the submission, tracking and approval process for IT changes
  • Increases visibility into IT changes before implementation
  • Boosts cross-functional communication with real-time reporting
  • Increases employee productivity through higher infrastructure uptime
  • Enhances IT department productivity by providing automated workflow and escalation
  • Decreases support costs by lowering change-related failures
  • Reduces support calls by increasing the number of successful changes
  • Speeds business decisions by delivering accurate, real-time reports
  • Minimizes business risk by ensuring Sarbanes-Oxley regulatory compliance through audit trails of IT-related changes
  • Identifies opportunities for business process improvement by providing trend analysis reporting for successful and unsuccessful IT-related changes

 

IT Change Management and The Sarbanes-Oxley Act

The Sarbanes-Oxley Act (SOX) requires that management must accept responsibility for the effectiveness of internal controls, evaluate the effectiveness using suitable control criteria, support this evaluation with sufficient evidence, and retain independent auditors to attest to these controls.

SOX directly affects IT departments since they manage, perform changes, and provide documentation for corporate financial systems.

By providing a centralized record of incidents, requests for change (RFCs), and changes to financial systems, business applications, networks, and databases, The Giva change management software assists IT departments comply with the strict Sarbanes-Oxley requirements.