Business Results Achieved
- A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia
- Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
- Worldwide implementation in six days
- Tools to rapidly resolve problems at Level 1
- 100% uptime using Giva 24 x 7 x 365 with the Giva On Demand Software™ option
The simple and highly functional user interface of Giva eHelpDesk allows us to open tickets rapidly and provides tools to resolve most problems at the first level of support.
Giva eHelpDesk has proven to be reliable over the Internet and our international colleagues are well satisfied.
Giva support has been exceptional—they respond rapidly to our requests for assistance, and they have exceeded their SLAs for support and uptime.
- David Strumpf, Chief Technology Officer, Russell Reynolds Associates