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asset
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Giva eAssetManager™ and eSoftwareManager™ are asset management software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management.
With a single Configuration Management Database (CMDB), they deliver an intelligent data repository for all hardware and software assets and allow you to track and view the inter-relationships between incidents, problems, and these assets.
eAssetManager Most Requently Repaired Assets Report
Cloud Software Asia Pacific Regional Data Flags All data stored only in Sydney & Singapore—No back-ups or copies of data stored in USA

 

Giva's Asia-Pacific Cloud Infrastructure
Asia Pacific Cloud Local Data
  • All cloud servers physically located in Sydney & Singapore with Amazon Web Services
  • Redundancy and disaster recovery to Singapore
  • All data stored only in Sydney & Singapore
  • No back-ups or copies of data stored in USA
  • High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region
  • Customers can securely download data anytime
  • Increased security—data remains in the region
 

In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.

Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where it is being used, which not only helps maintain very high application responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.

 

Security Certifications

  • Payment Card Industry (PCI) Data Security Standard (DSS)
  • Information Security Registered Assessors Program (IRAP)- Australia
  • Multi-Tier Cloud Security (MTCS) - Singapore
  • Service Organisation Controls 1 (SOC 1), Type II report
  • Service Organisation Controls 2 (SOC 2), Type II report
  • Service Organisation Controls 3 (SOC 3) report
  • ISO 9001:2008
  • ISO 27001
  • ISO/IEC 27018
  • NIST 800-171

 

Asset Management Software

Giva eAssetManager & eSoftwareManager

Today, business moves at an unimaginable pace. Mobile employees and their technology tools travel the globe in a flash. Hardware and software rapidly change. Threats to your IT infrastructure abound. In this environment, the challenge of tracking and managing your IT assets is daunting.

Giva eAssetManager™ and Giva eSoftwareManager™ are asset management software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. With a single Configuration Management Database (CMDB), they deliver an intelligent data repository for all hardware and software assets and allow you to track and view the inter-relationships between incidents, problems, and these assets.

Together, Giva eAssetManager and Giva eSoftwareManager work as a complement to Giva eHelpDesk to help you manage your IT assets and provide excellent service to your users.

 

 

Features

Giva eAssetManager™ and Giva eSoftwareManager™ provide:

  • Customisable fields, screen, and options to meet the unique requirements of your organisation
  • Standard templates to help you quickly get started
  • Configuration Management Database (CMDB) to provide accurate, automated, and an up-to-date centralized repository describing all of the IT assets and configurations in your organisation and track all interrelationships between assets, incidents, and problems
  • Change history to automatically track all software and hardware adds and removes
  • Software license compliance reports to track the number of licenses installed and available
  • Complete asset information available in one click
  • Quick views display all assets assigned to an employee
  • Ability to re-assign and loan assets to employees, while maintaining change histories
  • 12 pre-defined, customizable reports to more strategically manage company assets for a high ROI
  • Seamless integration with self-service Web portal
  • Seamless integration with Giva eHelpDesk™ and Giva eChangeManager™
  • ITIL-compliance

 

Benefits

Giva eAssetManager and Giva eSoftwareManager are 100 percent Web-native, ITIL-compliant asset management software solutions that:

  • Increase first call resolution by faster diagnosis of hardware and software problems
  • Reduce average call length by using a single Configuration Management Database (CMDB) to track all asset lifecycle events
  • Enhance customer satisfaction by speeding problem resolution
  • Improve purchasing decisions and corporate asset acquisition policy by providing data analysis and exception reports on problem hardware and software
  • Reduce costs by closely monitoring software licenses for re-use
  • Decrease risk of costly software license compliance audits by closely monitoring software license usage
  • Protect company assets by documenting assets assigned and loaned to employees
  • Increase efficiency and lower cost of corporate upgrades by providing easy-to-use hardware and software reports
  • Speed business decisions by delivering accurate, real-time reports
  • Minimize resources required to manage leased assets and more effectively plan for transitions
  • Helps ensure Sarbanes-Oxley compliance and reduces business risk by providing complete audit trails

 

 
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Reports