Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
The Giva Difference
Giva helps teams achieve Service Management excellence
Deploy in days, train in 1 hour
Robust, fast & painless reporting for higher quality decision-making
Highly customisable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
Multiple service desks for its internal IT help desk and customer service organisations
One-week deployment for a geographically dispersed workforce
60 percent higher ROI than competing help desk software applications
Tools to maintain an 80 percent first call resolution rate
An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
The increasing demand for digital transformations across all sectors has made it extremely difficult for organisations to continue to follow traditional business strategies. Read more
In most businesses, customer service (CS) has long been considered a cost centre, or a department which provides no direct profit to organisations. Read more