Quickly Create a HIPAA-Compliant Patient Customer Service Centre
While exponentially scaling, how can telehealth and telemedicine providers assist COVID-19 patients using their platforms? Patients may encounter technical problems with videoconferencing, appointment setting, insurance eligibility, billing and e-prescribing. Rapid and successful patient onboarding may require nonmedical personnel working with patients.
Remote clinical medical services and direct-to-consumer telehealthcare platform "backends" need to integrate with traditional healthcare providers to store and forward diagnostic images, video clips and patient data for later review by primary care or allied health professionals to render a diagnosis. Any technical "backend" integration issues are best resolved by your nonmedical personnel.
Giva's HIPAA-compliant Customer Service application allows telehealth and telemedicine organisations to:
Very quickly stand up a cloud HIPAA-compliant application to serve patients and healthcare providers
Open and rapidly document cases
Establish priorities to address the most ill patients
Access knowledgebase tools to provide accurate and consistent answers
Escalate and assign cases to the best resource
Lower contact volume by posting a website Intake Form and allowing patients to access an optional Self-service Portal
Instantly convert email inquiries into cases and quickly match to the proper resource based upon keyword routing rules
Streamline any process involving paper
Automate workflows to save time
Easily monitor activity using real-time Reports and Dashboards so decision makers can take action and coordinate resources using metrics
Allow healthcare partners access to a cloud system so information sharing is real-time and secure
Giva makes HIPAA compliance very easy for our customers since the data centre, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilised for anomaly detection and forensic analysis.
Giva's HIPAA-compliant security policies go beyond basic data centre compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.
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