Cloud Help Desk & Customer Service Asia Pacific Regional Data Centres

6 Key Elements of Giva's Cloud Help Desk & Customer Service Software for Asia Pacific

In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite™ with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.
Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where is it being used, which not only helps maintain very high aapplication responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.

Giva's Asia-Pacific Cloud Infrastructure

  • All cloud servers physically located in Sydney & Singapore with Amazon Web Services
  • Redundancy and disaster recovery to Singapore
  • All data stored only in Sydney & Singapore
  • No back-ups or copies of data stored in USA
  • Customers can securely download data anytime
  • Increased security—data remains in the region
  • High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region

Security Certifications

  • All cloud servers physically located in Sydney & Singapore with Amazon Web Services
  • Redundancy and disaster recovery to Singapore
  • All data stored only in Sydney & Singapore
  • No back-ups or copies of data stored in USA
  • Customers can securely download data anytime
  • Increased security—data remains in the region
  • High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region

Learn More About Giva's Asia Pacific Data Centres

Regional Data Centres Data Encryption
Data Encryption
Regional Data Centres Onsite & Offsite Encrypted Backups
Onsite & Offsite Encrypted Backups
Regional Data Centres Physical, Logical & Network Access Controls
Physical, Logical & Network Access Controls
Regional Data Centres Vulnerability Management & Logging
Vulnerability Management & Logging
Regional Data Centres Defined & Tested Security Policies & Procedures
Defined & Tested Security Policies & Procedures
Regional Data Centres SSAE 18 SOC II Type 2 Certification
SSAE 18 SOC II Type 2 Certification

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use