Data Encryption for Giva's Asia Pacific Data Centres
Giva is committed to the Asia Pacific region by hosting our Cloud Help Desk and Customer Service Suite with data encryption and secure remote access.
SSL - Private Website Encryption
- Giva uses 256-bit secure sockets layer (SSL) certificates established on our cloud help desk cloud for any domains on which sensitive information is accessed or displayed.
- All access to our cloud help desk software requires secure login credentials.
- With our high availability data centre infrastructure, SSL is also installed on the load balancers to ensure end-to-end privacy.
VPN - Secure Remote Access
- All remote access, system administration connections and data transfers to Giva's cloud help desk software are encrypted using an SSL VPN (virtual private network) with dual factor authentication.
- All data travels across an encrypted VPN using very strong encryption. Giva uses the strongest encryption available from leading security vendors to protect customer data.
Learn More About Giva's Asia Pacific Data Centres
Data Encryption
Onsite & Offsite Encrypted Backups
Physical, Logical & Network Access Controls
Vulnerability Management & Logging
Defined & Tested Security Policies & Procedures
SSAE 18 SOC II Type 2 Certification
Client Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Saved 1 week per month due to easy to use reports
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
