Best Customer Support Software User Interace

Intuitive Issue Tracking System Software Design

Giva's intuitive interface allows you to easily manage customers' service requests, identify VIPs, quickly enter new tickets, create pre-defined tickets for common issues, and guide agents in the ticket-creation process with pre-defined questions tied to the nature of request.

Intergrated Knowledge Base & Issue Tracking System Software

Quickly Find Problem Resolutions for Top Customer Support Software Interactions

It's easy to find resolutions to customer's problems with Giva's integrated knowledge base. You can copy the knowledge article, with attached documents, to a service request, and you can rate knowledge articles for best issue tracking system software efficiency and top rated customer support.

Simple and Elegant Cloud Help Desk Software

No, we're not Apple Computer, but our customers swear we were picked from the same tree. We have legions of designers that nitpick interface details down to the pixel level for the benefit of our help desk application. The brightest Silicon Valley software industry usability experts and interface designers mull over the look and feel of Giva's help desk and customer service ticketing system with every new release. Yes, our teams have legendary fights, but all this obsessive gnashing yields help desk and customer service software that is so simply elegant. If this was easy work, then all IT help desk and customer service software would look like Giva. Our customers give us a constant flow of kudos that sustains our high bar and it fuels Giva to continue to obsess over every detail to give you an unparalleled experience.

 
The Giva Difference Video

Giva's Asia-Pacific Cloud Infrastructure

Asia Pacific Cloud Local Data
  • All cloud servers physically located in Sydney & Singapore with Amazon Web Services
  • Redundancy and disaster recovery to Singapore
  • All data stored only in Sydney & Singapore
  • No back-ups or copies of data stored in USA
  • High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region
  • Customers can securely download data anytime
  • Increased security—data remains in the region
 

In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.

Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where it is being used, which not only helps maintain very high application responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.

 

Security Certifications

  • Payment Card Industry (PCI) Data Security Standard (DSS)
  • Information Security Registered Assessors Program (IRAP)- Australia
  • Multi-Tier Cloud Security (MTCS) - Singapore
  • Service Organisation Controls 1 (SOC 1), Type II report
  • Service Organisation Controls 2 (SOC 2), Type II report
  • Service Organisation Controls 3 (SOC 3) report
  • ISO 9001:2008
  • ISO 27001
  • ISO/IEC 27018
  • NIST 800-171

 

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