Quiet Conquest - The ITIL Entrance Into American Healthcare

This resource explains the role of Information Technology Infrastructure Library (ITIL) in improving health care management and the importance of your help desk.

ITIL has become the standard for the best IT service management practises at some of the country's largest corporations. Not unlike records management, IT service management (service support and service delivery) is so integral to the support structure in healthcare. It is a high-profile area where performance improvement will yield visible results. There is nothing more vital to an organisation than supporting and sustaining the delivery of care to a community. Although invisible to a nurse recording notes into an electronic health record (EHR), the underlying IT infrastructure support assures delivery of high quality care to patients.

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