Giva's intuitive interface allows you to easily manage customers' service requests, identify VIPs, quickly enter new tickets, create pre-defined tickets for common issues, and guide agents in the ticket-creation process with pre-defined questions tied to the nature of request.
It's easy to find resolutions to customer's problems with Giva's integrated knowledge base. You can copy the knowledge article, with attached documents, to a service request, and you can rate knowledge articles for best issue tracking system software efficiency and top rated customer support.
No, we're not Apple Computer, but our customers swear we were picked from the same tree. We have legions of designers that nitpick interface details down to the pixel level for the benefit of our help desk application. The brightest Silicon Valley software industry usability experts and interface designers mull over the look and feel of Giva's help desk and customer service ticketing system with every new release. Yes, our teams have legendary fights, but all this obsessive gnashing yields help desk and customer service software that is so simply elegant. If this was easy work, then all IT help desk and customer service software would look like Giva. Our customers give us a constant flow of kudos that sustains our high bar and it fuels Giva to continue to obsess over every detail to give you an unparalleled experience.
In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.
Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where it is being used, which not only helps maintain very high application responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.
80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase number of calls logged
70% lower TCO over a three year period
70% increase in IT productivity
65% increase in first call resolution metrics
90% reduction in configure/customise time
50% lower TCO over a three year period
40% increase in IT productivity
85% easier to get up and running on Giva
50% decrease in time required to open cases
Eliminated 24 hours/month of report preparation
80% increase in capturing calls
70% increase in support team productivity
60% increase in meeting SLAs
70% increase in customer satisfaction with IT
70% increase in overall IT productivity
Eliminated 8 hours per week generating reports
70% decrease in call time due to intuitive design
70% increase in effectiveness working with development
70% increase in number of calls captured