How is Giva Different?

Founded in 1999, Giva was among the first to provide a suite of applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customisation and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

The Giva Difference Video

Giva's Asia-Pacific Cloud Infrastructure

Asia Pacific Cloud Local Data
  • All cloud servers physically located in Sydney & Singapore with Amazon Web Services
  • Redundancy and disaster recovery to Singapore
  • All data stored only in Sydney & Singapore
  • No back-ups or copies of data stored in USA
  • High availability and responsiveness—cloud servers located close to customers in the Asia Pacific region
  • Customers can securely download data anytime
  • Increased security—data remains in the region
 

In today's era of concern about data security and privacy, Giva is committed to the Asia Pacific region by providing servers physically located in the Asia Pacific region, hosting our Cloud Help Desk and Customer Service Suite with data centres in Sydney, Australia and Singapore. This approach also provides redundancy and back-up to give our customers disaster recovery protection and even more peace of mind.

Giva's hosting architecture meets even the strictest compliance requirements for many large government, healthcare, financial, insurance and high-security-minded organisations that want to move to the cloud, but do not want their data in the USA. Now with Giva, customer data is stored in closer proximity to where it is being used, which not only helps maintain very high application responsiveness, but also increases data security in the cloud. Customers can securely access and download their data without any restriction at any time.

 

Security Certifications

  • Payment Card Industry (PCI) Data Security Standard (DSS)
  • Information Security Registered Assessors Program (IRAP)- Australia
  • Multi-Tier Cloud Security (MTCS) - Singapore
  • Service Organisation Controls 1 (SOC 1), Type II report
  • Service Organisation Controls 2 (SOC 2), Type II report
  • Service Organisation Controls 3 (SOC 3) report
  • ISO 9001:2008
  • ISO 27001
  • ISO/IEC 27018
  • NIST 800-171

 

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