BMC® Track-It!™ Alternatives & Replacements
BMC Track-It! Reviews & Ratings vs. Giva
"There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use."
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in a:
- 80% increase in capturing after hours & weekend calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support issue management productivity from using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements (SLAs)
- 50% increase in the number of calls being logged
- 50% increase in the speed to navigate, find knowledge articles, and edit service requests
- 40% increase in the speed of opening service requests
- 30% increase in support technician productivity by using Giva eKnowledgeManager
"Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application."
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in a:
- Resulted in a 35% decrease in labor hours required to generate monthly and ad hoc reports
- Resulted in a significant increase in attorney satisfaction with the IT department
- Provided Trend Reports, Dashboards, Charts, and Metrics, which enabled quick action on high priority service requests to keep attorneys productive
- Provided an intuitive design that reduced IT training and administration costs
"We are very pleased with our decision to purchase Giva. We get a high level of support and dedication – in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer."
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in:
- Decreased average time to close service requests by 40 percent
- Increased first call resolution by 45 percent
- Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments
- Decreased call volume with employee accessible Internet portal knowledge base
- Delivered high ROI by implementing Giva eKnowledgeManager with a third-party knowledge base of computer support solutions
- Was deployed in a one week implementation, including significant customization
"Giva is a very cost effective solution and we do not have to worry about managing and maintaining servers and application software. Giva is an exceptional cloud service that works great for us."
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite, including Giva® eCustomerService™, eKnowledgeManager™ and Giva eHelpDesk™ was deployed in the cloud as their customer service solution and resulted in a:
- 70% increase in productivity of customer service department
- 60% increase in teamwork between development and customer service departments
- 60% increase in productivity using Giva reports
- Spend only 5 hours/month on reporting and get superior results
- 70% decrease in total cost of ownership
- 70% more intuitive, functional and easier to use
- 50% increase in meeting service level agreements
- 40% increase in development department effectiveness
- 40% increase in productivity by using the Giva knowledge base
- 70% better technical support than any other technology vendor
