BMC® Footprints™ Alternatives & Replacements
BMC Footprints Reviews & Ratings vs. Giva
"Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design."
- Ken Adams, Chief Information Officer, Miles & Stockbridge P.C.
When compared with FootPrints™ by BMC Software, the Giva Service Management Suite resulted in a:
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 70% decrease in number of tickets that remain open from day-to-day
- 60% increase in customer satisfaction of attorneys and staff
- 100% application uptime and high application responsiveness
"Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet."
- Dierk Eckart, Director of Information Technology, Thacher Proffitt & Wood LLP
When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite provided Thacher with:
- Higher ROI over a two-year period verses purchasing and internally hosting a help desk application
- Lower TCO by outsourcing non strategic applications
- Significantly increased employee satisfaction with the help desk
- 100% uptime using Giva 24x7
- An additional layer of disaster protection and IT business continuity with third-party hosting
"Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor."
- Stroock & Stroock & Lavan
Stroock chose the Giva Service Management Suite™ as its IT help desk solution because Giva eHelpDesk allows Stroock's geographically dispersed IT staff to easily open service requests and quickly search a knowledge base for answers to commonly asked questions.
When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite resulted in:
- Increased attorney satisfaction with IT support. Stroock maintains a 4.7 customer satisfaction rating by attorneys out of possible 5.0
- One week firm-wide deployment
- High ROI
- Significant financial and personnel resources savings
- Tools to solve problems at level 1
- Lower leased line WAN costs
- 100% uptime using the Giva help desk software 24 hours/day
- Exceptional customer support