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"Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Business Results Achieved

When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite provided Thacher with:


  • Higher ROI over a two-year period verses purchasing and internally hosting a help desk application

  • Lower TCO by outsourcing non strategic applications
  • Significantly increased employee satisfaction with the help desk
  • 100 percent uptime using Giva 24 x 7
  • An additional layer of disaster protection and IT business continuity with third-party hosting
About Thacher Proffitt & Wood LLP
With a global reach and a strong reputation in commercial and financial transactions and litigation, Thacher Proffitt & Wood LLP pursues legal and business matters for its clients worldwide.