Giva Blog Categories : Insights For CIOs & IT Directors

5 Tips for Excellent Healthcare Customer Service

Excellent Healthcare Customer Service

While the core elements of excellent customer service are generally the same, there are stark differences in the way it is managed within the healthcare industry and outside of it. Customers typically do not want to visit their medical practitioner or the hospital; but when they have no choice their nerves can quickly be worked into a frenzy. Consequently, healthcare entities should go the extra mile in providing their patients with exceptional customer service. Below is a list of 5 tips that can enhance customer service strategies among healthcare entities:

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4 Cybersecurity Trends to Watch in 2018

2018 Cybersecurity Trends

In spite of the growing cybersecurity awareness across most organisations, 2017 presented us with some of the worst international cyber attacks to date, affecting even some of the greatest corporations. Consequently, it is expected that CIOs and security professionals alike will begin to proactively develop more reformed approaches to cybersecurity within their organisations. Below is a list of some of the predicted security trends for 2018:

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Australia Passes Notifiable Data Breaches Act

Australia Notifiable Data Breaches Act

In mid-February of 2017, the Australian Government passed the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB). This act, effective as of 22 February, 2018, establishes an obligatory data breach notification process on the national level. It functions as an amendment to the pre-existing Privacy Act 1988, and means that all organisations covered by this act also fall under the new NDB Amendment and must comply with its rules.

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6 Features of an Outstanding Help Desk

Best Help Desk Features

As a service provider, you use your help desk to assist end users with their problems. However, if the software you deploy lacks vital features, it will become quite difficult for you to keep your customers satisfied. Below is a list of components that will make your help desk software and systems outstanding:

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Australia to Introduce Decryption Laws

Austalia Cybersecurity Secure Messaging Laws

By the end of 2017, the Australian federal government will propose new legislation that will force the hand of technology giants. These laws will oblige companies like Facebook and Apple to decrypt messages that are sent or received by suspected criminals, drug traffickers, pedophile rings and terrorists upon the request of law enforcement agencies. The government will also have the ability to monitor devices and networks.

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6 Key Benefits of a Knowledge Management System (KMS)

Benefits of Knowledge Management Software

Knowledge Management Systems (KMS) are information systems used by businesses to share, store, regulate and maintain organisational knowledge. They are used to assist employees in retrieving, understanding and implementing the stored information. Users can also input their own knowledge to enable colleagues in the organisation to benefit from it. This helps in building effective work teams and creating more productive and efficient organisations.

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Gartner Symposium/ITxpo 2017: 30 Oct-2 Nov, Gold Coast Convention & Exhibition Centre, Australia

Gartner Symposium/ITxpo 2017 Gold Coast, Australia

This event at the Gold Coast Convention & Exhibition Centre will bring together CIOs and Leading IT executives from all over the world to gain valuable insight on recent updates and trends in technology and business. It aims at assisting executives in developing strong leadership skills, building efficient organisations, reforming the essence of technology and improving organisational performance in a digital world.

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Top 5 Issues Affecting Knowledge Management

Knowledge Management Tips

Knowledge management (KM) is an integral part of most successful businesses. It helps to create what might be called a "knowledge network" which users can leverage in their search for answers. It is used to assist organisations in maintaining an efficient system of information that is beneficial to employees. However, many organisations fail to recognise the importance of KM and do not prioritise it as an essential element of business maintenance. Consequently, not enough time is invested in assessing the issues that arise in KM databases.

Here are our top five issues that companies must address when building their KM systems:

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Australian Medicare Data Breach Early July 2017

Australian Medicare Data Breach Hacking

Reports claim that Australia's Medicare system has been breached and people can now buy the medicare details of any Australian individual for about AU$30 on the Darknet. It is believed that the breach did not occur as a result of a cyber attack and that the information was likely accessed via a doctor's office or through another unknown vulnerability.

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Victoria Camera System Infected by WannaCry

WannaCry Ransomware Cybercrime

It seems many people have come to believe that the effect of the WannaCry ransomware attack is over and that they have emerged unscathed. But victims letting their guard down was the very reason why the first version of the breach spread quickly, and some apparently have not learned from others' mistakes. Not long after the commotion following the outbreak died down, one of Honda's production plants was infected by it and was forced to close its doors for a day. But it was not the only major company to come under attack recently.

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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
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  • 60% increase in meeting service level agreements
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