Giva Blog Categories : News

Giva Announcing New AU Customer Anittel

Inabox & Anittel

Giva is excited to announce a new customer in our expanding Asia Pacific region. Anittel, a premier IT consultancy providing superior technology and connectivity services across regional and metropolitan Australia, has well placed their trust in Giva to assist them with their change management infrastructure in order to provide enhanced and unparalleled service to their customers.

[More]

Silver Chain Chooses Giva Service Management Suite

Silver Chain Group

Giva's customers represent a wide range of service industries, healthcare being prominent among the list.   And as its main objective, Giva is delighted to equip our customers with the helpful tools necessary to support them in providing premier quality and service to their own valuable clients.

Giva is proud to include Silver Chain, one of the largest in-home health and care providers in Australia, as a valued customer, assisting them with their vast organizational and technical infrastructure. With over 120 years of caring for and serving Australians, Silver Chain provides a myriad of services designed to help their clients of all ages maintain independence resulting in the highest quality of life possible.

[More]

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms