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Asia Pacific Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

4 Signs it is Time to Invest in an IT Help Desk

Time to Invest in an IT Help Desk

Most companies start off small, using manual processes to complete tasks due to budget and resource restrictions. But as an organisation expands, there comes a time when this simply is not enough and automation becomes a strategic necessity. It is at this point that business leaders should invest in IT help desks. Below is a list of signs that it is time for your company to deploy an IT help desk:

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4 Ways You Can Use Shadow IT to Your Advantage

Benefits of Shadow IT

Even though shadow IT (or rogue IT) has wreaked havoc on organisational order, it is an unavoidable trend that IT departments must get ahead of and use to their advantage. Listed below are several ways that leaders can utilise to make the most of the current situation:

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5 Tips for Excellent Healthcare Customer Service

Excellent Healthcare Customer Service

While the core elements of excellent customer service are generally always the same, there are stark differences in the way it is managed within the healthcare industry and outside of it. Customers typically do not want to visit their medical practitioner or the hospital, but when they have no choice but to do so, their nerves can quickly be worked into a frenzy. Consequently, healthcare entities should go the extra mile in providing their patients with exceptional customer service. Below is a list of 5 tips that can enhance customer service strategies among healthcare entities:

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4 Cybersecurity Trends to Watch in 2018

2018 Cybersecurity Trends

In spite of the growing cybersecurity awareness across most organisations, 2017 presented us with some of the worst international cyber attacks to date, affecting even some of the greatest corporations. Consequently, it is expected that CIOs and security professionals alike will begin to proactively develop more reformed approaches to cybersecurity within their organisations. Below is a list of some of the predicted security trends for 2018:

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Australia Passes Notifiable Data Breaches Act

Australia Notifiable Data Breaches Act

In mid-February of 2017, the Australian Government passed the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB). This act, effective as of 22 February, 2018, establishes an obligatory data breach notification process on the national level. It functions as an amendment to the pre-existing Privacy Act 1988, and means that all organisations covered by this act also fall under the new NDB Amendment and must comply with its rules.

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6 Features of an Outstanding Help Desk

Best Help Desk Features

As a service provider, you use your help desk to assist end users with their problems. However, if the software you deploy lacks vital features, it will become quite difficult for you to keep your customers satisfied. Below is a list of components that will make your help desk software and systems outstanding:

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Australia to Introduce Decryption Laws

Austalia Cybersecurity Secure Messaging Laws

By the end of 2017, the Australian federal government will propose new legislation that will force the hand of technology giants. These laws will oblige companies like Facebook and Apple to decrypt messages that are sent or received by suspected criminals, drug traffickers, pedophile rings and terrorists upon the request of law enforcement agencies. The government will also have the ability to monitor devices and networks.

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6 Key Benefits of a Knowledge Management System (KMS)

Benefits of Knowledge Management Software

Knowledge Management Systems (KMS) are information systems used by businesses to share, store, regulate and maintain organisational knowledge. They are used to assist employees in retrieving, understanding and implementing the stored information. Users can also input their own knowledge to enable colleagues in the organisation to benefit from it. This helps in building effective work teams and creating more productive and efficient organisations.

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Gartner Symposium/ITxpo 2017: 30 Oct-2 Nov, Gold Coast Convention & Exhibition Centre, Australia

Gartner Symposium/ITxpo 2017 Gold Coast, Australia

This event at the Gold Coast Convention & Exhibition Centre will bring together CIOs and Leading IT executives from all over the world to gain valuable insight on recent updates and trends in technology and business. It aims at assisting executives in developing strong leadership skills, building efficient organisations, reforming the essence of technology and improving organisational performance in a digital world.

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Top 5 Issues Affecting Knowledge Management

Knowledge Management Tips

Knowledge management (KM) is an integral part of most successful businesses. It helps to create what might be called a "knowledge network" which users can leverage in their search for answers. It is used to assist organisations in maintaining an efficient system of information that is beneficial to employees. However, many organisations fail to recognise the importance of KM and do not prioritise it as an essential element of business maintenance. Consequently, not enough time is invested in assessing the issues that arise in KM databases.

Here are our top five issues that companies must address when building their KM systems:

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