Giva Announcing New AU Customer Anittel

Inabox & Anittel

Giva is excited to announce a new customer in our expanding Asia Pacific region. Anittel, a premier IT consultancy providing superior technology and connectivity services across regional and metropolitan Australia, has well placed their trust in Giva to assist them with their change management infrastructure in order to provide enhanced and unparalleled service to their customers.

Established in 2008, multiple award winner Anittel, an Inabox company, offers dedicated, flexible and high quality IT consulting to its customers, large and small, resulting in true solutions to IT challenges. Upon confirmation of the new business relationship, Andrew Holding, National Shared Services Manager for Anittel, said, "We are confident that utilising Giva's products will place Anittel in an ideal position to offer even more value to our own customers. It's a win-win situation all the way around".

Jon Alexander, Director of Bellridge, Giva's value-added reseller in the Australian, New Zealand, Asia Pacific region, comments, "We are very pleased to announce the addition of Anittel to our local highly valued clientele, strengthening our ongoing partnership with Giva to provide the highest quality and service to our customers".

Ron Avignone of Giva said, "One of the greatest satisfactions of working with our customers is seeing Giva's products and services provide the diving board for them to excel to even greater successes. We are excited for Anittel and look forward to a continued relationship".

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms