Silver Chain Chooses Giva Service Management Suite

Silver Chain Group

Giva's customers represent a wide range of service industries, healthcare being prominent among the list.   And as its main objective, Giva is delighted to equip our customers with the helpful tools necessary to support them in providing premier quality and service to their own valuable clients.

Giva is proud to include Silver Chain, one of the largest in-home health and care providers in Australia, as a valued customer, assisting them with their vast organizational and technical infrastructure. With over 120 years of caring for and serving Australians, Silver Chain provides a myriad of services designed to help their clients of all ages maintain independence resulting in the highest quality of life possible.

"Giva's Service Management Suite of products provides us the highly functional and customisable tools we desire to meet our own internal requirements in order to function smoothly and seamlessly. This, in turn, enables us to focus on our first love of caring for and meeting the needs of our own clients", said Vilko Poznovia, Group Manager, IT infrastructure for Silver Chain.

Enzo Casali, COO of Pacen Corp, Pty. Ltd., Giva's valued-added reseller in Australia, comments, "Giva's products fit like a glove over the requirements of Silver Chain's internal IT machine to keep it running smoothly. We are very pleased to be partnered with Giva in bringing state of the art support and solutions to our Australian customers".

"As Silver Chain's IT management requirements continue to change and evolve, Giva looks forward to being right there every step of the way providing the customized applications they need", said Ron Avignone, Giva Founder.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms