Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Upcoming Webinar Teaches Organisations How to Make the Most of Volunteers

Pro Bono Australia

There is a beautiful, mutualistic relationship between not-for-profit organisations and their volunteers. The organisations benefit from the extra help, skills, and enthusiasm that volunteers bring. In return, volunteers can gain a greater sense of purpose and connection to their communities. That is why it is so important that these organisations know how to make the most of their volunteers.


CSR Spotlight: Pro Bono Australia

Pro Bono Australia

As Corporate Social Responsibility (CSR) grows continuously more prevalent, Pro Bono Australia exists to provide a wealth of information and resources for those interested in volunteerism, not-for-profit ventures, corporate community networking, and much more. A virtual hub harnessing a vast reservoir of information and connections to the world of common good, the resources found on Pro Bono Australia's website are sure to satisfy most any inquiry.


Addressing Amazon Web Services Privacy Concerns for Australia

Amazon Web Services Privacy Concerns

Amazon Web Services (AWS) is a suite of cloud computing services that many organisations, ranging from governmental institutions to Fortune 500 companies, use to store and manage data. In 2012, Amazon established an AWS program in Australia, but people have raised privacy and security concerns over the use of AWS in Australia.

For Australian organisations contemplating using AWS, it is important to differentiate the responsibilities that the client assumes and those that Amazon agrees to assume.


Consumer Perspective on Corporate Social Responsibility (CSR)

Business Corporate Social Responsibility

Corporate Social Responsibility (CSR) has become increasingly important in the business world over the last ten years. Many companies already take CSR very seriously and new surveys published in 2015 reveal how consumers feel about corporations that make an effort to be socially responsible.



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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms